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Department: Customer Care

Reports To: Customer Care Manager

Summary:

The Cullum Care Representative interacts with homeowners post construction and helps with move-in to their new home. This person represents the Cullum Homes brand and must be responsible for long term customer relationships.

Qualifications:

• Experience and willingness to learn Customer Service.
• Possess leadership qualities with the ability to organize and communicate both overall and day-to-day goals of the project.
• Ability and willingness to manage new methods of construction- to include self performing certain types of tasks.
• Must be a team-oriented individual.
• Experience with or willingness to learn Google Suite (Drive, Docs, Sheets, Gmail & Calendar)
• Experience with or willingness to learn Co-Construct.

Responsibilities:

• First point of contact for all warranty and customer service request.
• Oversee large and small projects. BCS and Warranty.
• Provide quotes for customer service jobs - working closely with the Manager.
• Oversee the handoff process from Cullum Homes to the homeowner.
• Keep track of invoicing for each job.
• Handle as many items hands-on as possible.
• Oversee and keep homeowners happy.
• Schedule with trades and homeowners items and repairs as necessary.
• Maintain and represent the Cullum Homes brand with a professional personal appearance (i.e. Cullum Homes Polo shirts with presentable shorts, jeans or slacks).
• Maintain and always keep a clean company vehicle.
• Keeping Co Construct updated daily and maintaining daily time logs.
• Keep track of house checks and use the house check app to keep homeowners notified.
• Be responsible for emergency on-call needs at all times, (HVAC, Flooding, no electricity).
• Be responsible for emails and respond promptly- respond to all customer requests within 24 hours.

Summary:

A Field Technician at Cullum Homes works closely with the job superintendent and Construction Manager, ensuring daily tasks are completed to keep the home construction flowing and the job sites clean. This position has potential room for growth within Cullum Homes.

Qualifications:

• Strong communication skills
• Ability and willingness to perform hard labor tasks
• Willingness to take direction from the Project Superintendent
• Hard worker, positive attitude and team player

Responsibilities:

• Daily cleaning of construction site in and around home being built
• Cleaning and organizing materials on jobsite
• Tasking trades to clean up after themselves
• Dust control, along with dust control logs
• Maintaining the pick up schedule for construction dumpsters
• Sweeping out houses during construction process
• Maintaining protective floor covering
• Various skilled tasks as directed by Superintendent