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Department: Customer Care

Reports To: Customer Care Manager

Summary:

The Cullum Care Representative interacts with homeowners post construction and helps with move-in to their new home. This person represents the Cullum Homes brand and must be responsible for long term customer relationships.

Qualifications:

• Experience and willingness to learn Customer Service.
• Possess leadership qualities with the ability to organize and communicate both overall and day-to-day goals of the project.
• Ability and willingness to manage new methods of construction- to include self performing certain types of tasks.
• Must be a team-oriented individual.
• Experience with or willingness to learn Google Suite (Drive, Docs, Sheets, Gmail & Calendar)
• Experience with or willingness to learn Co-Construct.

Responsibilities:

• First point of contact for all warranty and customer service request.
• Oversee large and small projects. BCS and Warranty.
• Provide quotes for customer service jobs - working closely with the Manager.
• Oversee the handoff process from Cullum Homes to the homeowner.
• Keep track of invoicing for each job.
• Handle as many items hands-on as possible.
• Oversee and keep homeowners happy.
• Schedule with trades and homeowners items and repairs as necessary.
• Maintain and represent the Cullum Homes brand with a professional personal appearance (i.e. Cullum Homes Polo shirts with presentable shorts, jeans or slacks).
• Maintain and always keep a clean company vehicle.
• Keeping Co Construct updated daily and maintaining daily time logs.
• Keep track of house checks and use the house check app to keep homeowners notified.
• Be responsible for emergency on-call needs at all times, (HVAC, Flooding, no electricity).
• Be responsible for emails and respond promptly- respond to all customer requests within 24 hours.